Privacy Policy
Last Updated: 14/08/2025
Ftune (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting it. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms controlled by the Company — viz. www.ftune.in and our mobile sites/applications (the “Platforms”).
It applies to individuals who browse, access, or use the Platform, provide information through it, or whose information the Company otherwise collects, receives, or processes in connection with the offer and sale of its products (“Products”) (collectively referred to as “Customers”, “you”, “your”).
This Policy does not apply to:
- Personal Information collected offline (unless specified)
- Company’s websites that do not link to this Policy
- Customers from countries outside India
- Third-party websites linked from our Platform
By using our Platform and providing your information, you consent to the collection and use of your data in accordance with this Policy, including consent for sharing information as per this Policy. If you do not agree with any terms, please discontinue use of the Platform.
You also consent to receive communications related to our services on the mobile number provided by you, even if registered under DND/NCPR as per the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Such communications will not be considered Unsolicited Commercial Communication.
PERSONAL INFORMATION DEFINITION
For this Policy, “Personal Information” means any information relating to you which, either directly or indirectly, can identify you, and which is submitted to and/or collected over the Platform. It excludes publicly available information, or data disclosed under the Right to Information Act, 2005 or other applicable laws.
HOW WE COLLECT YOUR PERSONAL INFORMATION
- When you submit it on our Platform – e.g., registering, placing orders, signing up for newsletters, contacting customer care, or filling out surveys.
- Automatic collection – e.g., cookies, IP addresses, browser details, device information, location data.
- Other sources – e.g., address updates from delivery partners, third-party social media integrations, marketing partners, public databases.
WHAT PERSONAL INFORMATION WE COLLECT
- Name, email, postal address, phone number(s), country
- Date of birth, language preference, location
- Names & contact details of gift/order recipients
- IP addresses, browser/device details
- Purchase history, product preferences
- Payment details (processed via PCI-DSS compliant gateways; not stored by us)
- Social media profile details (when linked)
- Technical data for app/platform performance
PURPOSE OF COLLECTION
We may use your Personal Information to:
- Verify your identity and process transactions
- Deliver Products and manage orders
- Provide customer service
- Send newsletters, offers, and updates
- Personalize content and improve the Platform
- Conduct research and marketing analytics
- Prevent fraud and comply with legal obligations
- Resolve disputes and enforce agreements
Legal bases:
- Contract Performance (order fulfillment)
- Legitimate Interest (marketing, service improvement)
- Legal Obligation (record keeping)
- Consent (optional data processing)
ANONYMIZED & AGGREGATED DATA
We may use de-identified data for analytics, research, and performance improvement. Such data cannot identify you.
SOCIAL MEDIA INTERACTIONS
When you interact with Ftune via Facebook, Instagram, LinkedIn, Twitter, or other social media, we may collect information as allowed by your privacy settings.
PAYMENT INFORMATION
Payments are processed via secure PCI-DSS compliant providers. Ftune does not store sensitive payment details.
HOW WE SHARE PERSONAL INFORMATION
- Affiliates and service providers (order fulfillment, marketing, analytics, payment processing, logistics)
- Corporate transactions (e.g., merger, acquisition)
- Legal compliance (court orders, regulatory requests)
- Fraud prevention (cooperation with law enforcement)
We do not sell your Personal Information to third parties.
RETENTION
We retain Personal Information as long as necessary for the purposes collected, or as required by law.
YOUR RIGHTS
Under Indian law, you may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data (subject to legal obligations)
- Withdrawal of consent
- Opt-out from marketing communications
COOKIES
We use cookies to store preferences, track usage, and improve your experience. You may disable cookies in your browser settings, but some features may not work.
CUSTOMER COMMENTS & CONTENT
Any information you post publicly on our Platform (e.g., reviews) may be visible to others.
THIRD-PARTY LINKS
Our Platform may link to third-party sites. We are not responsible for their content or privacy policies.
THIRD-PARTY ANALYTICS & ADVERTISING
We use Google Analytics, Google Ads, and other tools for performance tracking and advertising. You may opt-out via Google Ads settings or browser add-ons.
CHILDREN
The Platform is not intended for individuals under 18 years. We do not knowingly collect data from minors.
SECURITY
We use industry-standard security measures, including:
- SSL encryption
- Restricted access controls
- Malware scanning
- Secure servers & cloud storage
POLICY REVIEW
We may update this Policy periodically. The updated version will be posted on www.ftune.in with the “Last Updated” date.
CONTACT US
Ftune
📧 Email: customercare@ftune.in
🌐 Website: https://www.ftune.in